Terms of Service
Last updated 21 August 2026.
1. Who we are and what Studio does
Studio operates a platform that connects customers with barbers, salons and independent stylists in Australia. Businesses list their services and availability; customers book and, where the business chooses, pay through the platform.
Studio does not provide hairdressing, barbering or beauty services. Those services are supplied by the business you book with. The contract for the service itself is between you and that business. Studio is not a party to it.
2. Accounts
You must be at least 16 to hold an account, and you are responsible for keeping your login secure. Tell us promptly if you believe someone else has access to it.
3. Bookings
A booking is confirmed when the app says it is confirmed. Businesses set their own services, prices, opening hours and cancellation policies, and that policy is shown to you before you book.
4. Payments, fees and refunds
Where a business takes payment through Studio, payment is processed by Stripe and settled to the business. The business is the merchant of record.
Studio charges the business a commission on completed bookings. The commission is deducted from the business's share and is never added to the price you pay.
Refunds follow the cancellation policy of the business you booked with, shown to you at the time of booking. Where a cancellation fee applies it is retained from the amount already authorised, and the balance returned.
5. Cancellations and no-shows
A business may charge a cancellation or no-show fee where its published policy provides for one. Any such fee must be a genuine reflection of the loss caused. Fees that are not are unenforceable under the Australian Consumer Law, and nothing in these terms purports to make them enforceable.
6. Your rights under the Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law, including the consumer guarantees. Where those guarantees apply, they prevail over anything inconsistent in these terms.
7. Obligations of businesses on Studio
If you list a business on Studio, you agree that you hold any licences and insurance your services require, that your listings and prices are accurate, that you will honour confirmed bookings, and that you will handle your clients' personal information lawfully.
8. Reviews and messages
Reviews may only be written by a customer who actually attended the appointment being reviewed — the platform enforces this. We may remove content that is unlawful, abusive or misleading. We do not remove a review merely because a business dislikes it.
9. Availability
We work to keep Studio available but do not guarantee uninterrupted service. We may change or suspend features, and will give reasonable notice of significant changes where we can.
10. Liability
Subject to clause 6, and to the extent permitted by law, Studio is not liable for the quality, safety or legality of services supplied by a business, or for a business's acts or omissions.
11. Ending your use of Studio
You may close your account at any time from the app. We may suspend or close an account for a serious or repeated breach of these terms, and will explain why unless we are legally prevented from doing so.
12. Governing law
These terms are governed by the laws of New South Wales, Australia.